We are the data controller which means we decide how your data is used and protected. We take your privacy and our responsibility to protect your information seriously.
Who we are
Duckworth Books Ltd is a company registered in England under company number 09761115 (former company name: Prelude Books Ltd), with its registered address as set out below. The imprints ‘Farrago’, ‘Duckworth’ and ‘Prelude’ are trading names of Duckworth Books Ltd.
You can contact us as follows:
Duckworth Books Ltd,
1 Golden Court,
Our website and services are aimed at adults, and we do not knowingly collect any personal data relating to children aged under 15 years old. If you are under the age of 15, please do not provide us with any of your personal data, including your email address.
What information we collect about you
Information you provide:
The information you provide to us might include: your first name, last name and email address. If you are submitting a manuscript or job application you will provide additional information about your academic and work history, references and any other information you choose to supply. Your information includes anything which identifies you so if you contribute to a blog or provide other user generated content to us it may include personal information.
We collect your information when you:
- Interact or correspond with us in letters, by phone, SMS, email or via our website;
- purchase a product from our online shop;
- attend events we hold or interact with us in person;
- subscribe to our mailing lists;
- complete one of our surveys;
- submit manuscripts to us by post, email or via our website;
- enter into a contract with us;
- submit an application to a job vacancy;
- enter a competition or prize draw;
- provide us with biographical information about you e.g. by completing an author questionnaire.
Information about how you use our website:
Information we receive from third parties:
In certain circumstances, we will receive information about you from third parties. For example,
- we use third party providers to verify information provided by you in connection with any manuscript you submit to us for publication. For example, we will use third-party databases or websites to confirm your publication history;
- we will receive information about you from third parties if they are referring you to us for publication. For example, if you are the co-author of a manuscript, your co-author will be required to provide us with information about you. Or if you have a literary agent making submissions on your behalf, your agent will provide us with information about you;
- if you are a job applicant we may contact your referees to provide information about you;
- if you give permission for us to contact you to a bookseller or other third party running a competition or other event involving one of our books or authors;
- publishers for whom we provide distribution services;
- when we acquire rights from other publishers.
How we use information about you
We use your information lawfully. We do not sell your information to third parties. However we may share your information as set out in the section headed ‘When we share your information’. The details of how we use your information and the legal bases for our use are set out below:
When we have your consent to contact you, we may use your information to:
- to keep in contact with you and provide you with marketing communications about our news, events, authors or books;
- tell you about new website features or services;
- send you newsletters;
- share your information with third parties such as authors, co-publishers or marketing partners so that they can contact you with information that might interest you (as described in the section ‘When we share your information’).
In the following circumstances we will use your information to carry out our contract with you:
- to provide customer service and support;
- if you are an author, illustrator or other licensor to administer your publishing contract including receipt, review, editing, production, marketing of your manuscript and payment of your royalties.
Sometimes we will use your information on the basis of our ‘legitimate business interests’ (legitimate interests) . This means our legitimate interests in conducting and managing our business and our relationship with you.
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing you have rights and choices which include the right to object (please see the section headed ‘Your Rights and Choices’).
We may use your information for the purposes listed below on the basis of our legitimate interests:
- to contact you about products you bought from us;
- to contact you about submissions you made or content you provided to us;
- to respond to your queries and correspondence;
- to process any job applications you submit to us;
- to deal with enquiries or complaints about the website as necessary to provide customer support in providing the correct products and services to our website users;
- to carry out aggregated and anonymised research about general engagement with our website in providing the right kinds of products and services to our website users;
- to operate a safe and lawful business or where we have a legal obligation;
- to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees;
- to measure or understand the effectiveness of advertising;
- to deliver relevant advertising and make relevant recommendations and suggestions to you about our products and services;
- to analyse your use of our website and your responses to our communications;
- to personalise, enhance, modify or otherwise improve the services and/or communications that we provide to you;
- to detect and prevent fraud and unauthorised access or illegal activity;
- to improve security and optimisation of our website and services including trouble shooting, testing and software development and support;
- to work with our third party recruitment agency to process any job applications you submit to us.
Who can see your information
Your information may be processed by our staff or by the staff of third parties we work with to deliver our business. Processing can mean any activity that involves the use of information about someone that can identify them. All uses, for example, obtaining, recording, storing, disclosing, organising, retrieving, deleting and destroying are types of data processing. We take measures to ensure that third parties processing your information on our behalf are acting lawfully in accordance with our instructions and are subject to appropriate confidentiality requirements. We also have adequate technical and organisational safeguards in place in our company and with third party processors to protect your information. Third party processors of your information include:
- our website hosts and operators, IT support providers, database operators, site analytics providers and software developers;
- our marketing or publicity services providers;
- our editorial and production service providers, peer-reviewers, third-party manuscript readers
- our royalty system software provider;
- our financial services and payment service provider;
- our warehousing and delivery service providers;
- our auditors, technical consultants and legal advisors;
- our fraud detection services.
When we share your information
We share your information within the imprints that make up the company Duckworth Books Ltd. Where we share your information outside our company you will be asked to consent to a third party sharing your information and if you choose to give your permission any interaction you have with a third party is governed by their privacy terms. The third party becomes a joint data controller of your information with us. This means that the third party can make decisions about how to use your information. Before we share your information we require third parties to enter into a data sharing agreement which stipulates that they must maintain appropriate security to protect your information from unauthorised access, processing or use.
We will share your information with the following third parties:
- selected publishing partners and authors;
- selected marketing partners;
- any prospective seller or buyer of businesses or assets, only in the event that we decide to acquire, transfer or sell any business or assets;
- any other third parties (including legal or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law or where we have a legal obligation to do so.
How we look after your information
We look for opportunities to minimise the amount of personal information we hold about you. Where appropriate we anonymise and pseudonymise your information. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:
- ensuring the physical security of our offices, warehouses or other sites;
- ensuring the physical and digital security of our equipment and devices by using appropriate password protection and encryption;
- maintaining a data protection policy;
- limiting access to your personal information to those in our company who need to use it in the course of their work.
How long we keep it for
We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our legitimate interests, such as for the purposes of exercising our legal rights or where we are permitted to do so for purposes of academic, literary expression and research purposes. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. For example,
- we archive our email and paper correspondence regularly and destroy unnecessary information;
- we maintain a suppression list of email addresses of individuals who no longer wish to be contacted by us. So that we can comply with their wishes we must store this information permanently.
International transfers of your information
Our company is located in the UK.
- by entering into the European Commission’s Standard Contractual Clauses with the provider which give personal data the same protection it has in the EEA; and
- where the provider is in the US, the EU-US Privacy Shield if the provider is part of the EU-US Privacy Shield Framework.
Please contact us if you would like additional information on the specific means used by us when transferring your personal data outside of the EEA.
Your rights and choices
Your Right to Object
You have the right to object to our using your information for direct marketing and on the basis of our legitimate interests (refer to How we use your information above to see when we are relying on our legitimate interests). If you want to do this you can contact us using the details in the section ‘Who we are’.
Your Right to Withdraw Consent
The right to withdraw your consent for our use of your information in reliance of your consent (refer to ‘How we use your information’ to see when we are relying on your consent), which you can do by contacting us using any of the details in the section ‘Who we are’.
Your Other Rights and Choices
You also have other choices and rights in respect of the information that we hold about you, including:
- the right to request access to the information that we hold about you to check that we are acting lawfully;
- the right to receive a copy of any information we hold about you;
- the right to ask us to correct information we hold about you if it is inaccurate or incomplete;
- the right to ask us, in certain circumstances, to delete information we hold about you;
- the right to ask us, in certain circumstances, to restrict processing of your information.
You may exercise your rights and choices by contacting us using the details above.
Your Right to Complain
Please contact us if you have any questions or are unhappy about the way your information is used. We hope we will be able to resolve any problems or issues you may.
You also have the right to lodge a complaint about us and our use of your information to the UK Information Commissioner’s Office (https://ico.org.uk/) or the relevant authority in your country of work or residence.
When you visit our website we may send your browser a cookie. A cookie is a small file placed on your computer or mobile phone’s browser that helps us recognise you when you return to our website and can tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we may generate new ones. Cookies contain information which is transferred to your computer’s hard drive.
The cookies we use are:
Essential cookies: these are required for us to operate the website.
Analytical/performance cookies: They allow us to recognise you and to count the number of visitors to our website and to see how visitors move around our website; It improves the performance of our website by ensuring that visitors can find what they are searching for easily and to speed up your searches.
Analytics & data collection cookies: Our website uses third party technologies to help us gather aggregate information about the user experience. The website uses analytics tools (Google Analytics). Because of this, the web browsers used by our visitors automatically send certain information to Google. This includes, for example, the web address of the page that you’re visiting and your IP address. Google may also set cookies on your browser or read cookies that are already there. We do not share any of this information with any other third parties.
The information we collect allows us to better tailor our web experience to the interests of our visitors. This information may be used in aggregate form by us to assess general user interest in our Site and the content on it. No personally identifying information is included in this type of reporting.
Targeting advertisements cookies: These cookies record your visit to the website, links you have followed and pages you have visited. We will use this information to target information on our website and advertisements displayed on the website more relevant to your interests. We may share this information with third parties and other social media such as Facebook, Instagram for this purpose. Cookie profiling, also called web profiling, is the use of persistent or permanent cookies to track a user’s overall activity online.
When used in conjunction with our advertising services, such as those using the DoubleClick cookie, Google Analytics information is linked, by the Google Analytics customer or by Google, using Google technology, with information about visits to multiple sites.
Our website may include links to third party websites, plug-ins and applications. By clicking on those links or enabling these connections you may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy policies. Please ensure that you read the privacy policies on any such external websites.
To find out more about cookies, including how to see what cookies have been placed on our website and how to manage and delete them, visit www.aboutcookies.org.
If you do not agree with the described use of the cookies on this website and do not wish to disable cookies, we ask that you do not use this website.
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